FAQs – Cosgrove Originals
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FAQs

  • WHERE ARE YOU LOCATED? We are based in South Brisbane, Australia.
  • HOW LONG IS DELIVERY? Your product/s will be delivered by Australia Post within 7-14 days. Please allow up to 4 days for your product to be designed and created.
  • HOW CAN I EXCHANGE/RETURN AN ITEM? Please go to our returns page (http://returns.cosgroveoriginals.com) to process any returns or exchanges. We will happily make this exchange/return within 30 days of receiving your order.
  • WHAT IF I'M NOT HOME TO COLLECT MY ORDER? Australia Post will leave a delivery notice for you to use for collection from your local post office.
  • SHIPPING WAS OVER $10? The $10 Express Shipping is for orders under 2kg.
  • WHAT PAYMENT METHODS ARE AVAILABLE? Visa, MasterCard, PayPal & AfterPay.
  • WHAT'S THE BEST WAY TO WASH MY TIE-DYED PRODUCTS? Washing your tie-dyed products is easy! Dissolve a teaspoon of salt in water to create a warm salt bath for your items to soak for 5-10 minutes. This will prevent the dyes from running or fading. Each order will include washing instructions.
  • HAVING TROUBLE ORDERING ONLINE? Please contact us at sales@cosgroveoriginals.com
  • CONTACT INFORMATION: You can contact us via email at sales@cosgroveoriginals.com